Refund & Cancellation Policy
Last updated: 7 November 2026
We want every client to be confident when booking. This policy explains when a payment can be refunded.
Flash Diagnostic
- Cancelled before the kick-off meeting: full refund.
- Cancelled after the kick-off meeting: non-refundable, as work has started.
Expert on Demand
- Cancelled or rescheduled at least 24 hours before the session: full refund or free rescheduling.
- Cancelled less than 24 hours before: non-refundable.
Monthly Advisory
- Minimum commitment of 3 months, then cancellable at any time with effect at the end of the current month.
- Months already started are not refunded.
Expert Missions and training
Cancellation terms are set out in the proposal or engagement letter for each mission.
How to request a refund
Write to [email protected] with your invoice number. Approved refunds are made to the original payment method within 10 business days.